There may be several reasons for this error:
You have not sent your funds to our deposit address. Depositing funds is required before proceeding with the swap. Upon receiving the required number of confirmations, your exchange will begin immediately.
Your deposit arrived too late. Every exchange's deposit address is monitored by our automated deposit recognition system. If a deposit is made after this time frame, it will not be recognized.
You sent us the old version of the token. In this case, your deposit will not be recognized. Please contact our customer service for us to be able to assist you.
Your funds were sent from a smart contract. StealthEX does not accept smart contract deposits.
You sent us the wrong currency. Since the StealthEX system will only be checking the deposit address in a certain blockchain, your funds in another cryptocurrency will not be picked up. Please contact our customer service to retrieve your funds.
The destination Tag is not included. For certain cryptocurrencies, StealthEX uses one address. To link deposits to their exchanges, we rely on unique memos/destination tags. Please don’t forget to specify them when they are necessary.
If you have more questions, please do not hesitate to contact our support team.
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